Gather the information needed to answer questions
Products Available now
Let AI handle
the first response.
AI responds to inquiries using the Q&A content you register.
A service supporting both phone and chat conversations.
WHO IT IS FOR
Inquiry desks for shops, small businesses & companies
AI / Customer supportAbout the product
One Q&A library.
Two channels.
Bring together frequently asked questions and answers for initial phone and chat responses. At your daily inquiry desk, connect AI responses with the decisions and support handled by people.
How it works
How it works, at a glance.
Use the same Q&A content across two channels
Connect with human decisions and support
Use cases
Where it helps.
At the inquiry desk
Respond to common questions received by shops and businesses.
For managing response information
Organize the information needed for support into Q&A content and keep it updated.
For sharing work with people
Connect AI’s initial responses with the decisions and support people provide.
Before you start
3 Things to Check Before Trying Telmia
Q. What is included in the free tier?
The Free plan costs 0 JPY per month and allows you to register up to 20 Q&A pairs. Chat includes up to 500 free chat uses per month, with additional usage billed at 3 JPY (tax included) per use. If you only use the chat feature, identity verification is not required.
Q. Can I use the phone feature immediately after registering?
To use the phone feature, you must complete identity verification and obtain/configure a Japanese 050 phone number. On the Free plan, you can try the acquired number for 14 days. The trial period starts on the day you acquire the phone number, not on the day you register your account. Up to 50 minutes of calls per month are included; incoming calls will be suspended once you reach the monthly limit or after the 14-day trial period expires.
Q. Can I continue using the same phone number after the trial?
You can continue using the same phone number if your plan change to a phone-supported plan (Starter or higher) is reflected within 7 days after incoming calls are suspended due to the expiration of the 14-day trial, and before the number is released. Please note that Chat Starter does not support phone numbers or calling. Even after the phone trial period expires, you can continue using the chatbot.
Latest terms and conditions: Official Help: Pricing & Plans
Chat setup guide: From Account Creation to Checking Your First Answer
Getting started
Telmia: First 3 Steps
Add Your Business Info to Q&A
Add your store policies—such as business hours, booking methods, and contact details for specific inquiries—as question-and-answer pairs.
Sync Q&As with the AI
From the chatbot section, go to the status tab and click the sync button in the upper right corner to sync your Q&As with the AI. Confirm the completion message and check the number of synced items.
Test with Questions Before Publishing
Use the preview to ask common questions, such as business hours, and check the AI's answers. Do not rely solely on the sync completion status. If an answer needs adjustments, edit the Q&A, sync again, and test the response once more.
See the official Help Center for detailed steps Opens in a new tab
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