GleamHub Inc. has officially launched Telmia, a SaaS product that automates phone and chat customer support with AI using registered Q&A data.
As staff shortages become more acute, handling phone calls places a significant burden on small and medium-sized businesses. By registering frequently asked questions and answers, Telmia lets AI respond to customers around the clock, every day of the year, through both a Japanese 050 phone number and web chat. There is no need to design response flows or scenarios.
Telmia features
- Just add Q&A content—no flow design required — Supports bulk CSV imports and AI-generated Q&A from a website URL, so you can get started in as little as five minutes
- One Q&A library for phone and chat — Run both phone support and a chatbot from the same Q&A data, without managing two separate tools
- Automatic escalation using sentiment analysis — When AI detects customer dissatisfaction, it automatically transfers the call to a staff member. All calls are recorded and transcribed
Pricing
Plans start with the chat-only Chat Starter plan at JPY 4,800 per month, including tax. A free plan is also available with no credit card required.
Visit the service website for details and sign-up.
- Service website: https://telmia.jp
- User guide: https://docs.telmia.jp
- Press release: PR TIMES announcement
We will continue supporting digital transformation in customer service for small and medium-sized businesses by expanding industry-specific templates and publishing case studies. Thank you for your continued support of GleamHub Inc.